Frequently Asked Questions

🚚 Shipping

How long does shipping take?
Your orders are processed within 24 to 48 hours. Standard shipping takes 6 to 10 business days in France.

Is shipping free?
Yes! Standard shipping is 100% free for all orders in France.

Can I track my order?
Absolutely. Upon shipment, you will receive a tracking number by email.

↩️ Returns & Refunds

Can I return an item?
Yes, you have 30 days from receipt to return an item in its original condition.

How do I initiate a return?
Contact us at elitevault.boutique@gmail.com and we will guide you step by step.

When will I be refunded?
The refund is processed within 10 business days after receipt and validation of the return.

🔒 Payment & Security

Are my payments secure?
Yes, all payments are encrypted and secured via Shopify Payments. Your bank details are never stored.

What payment methods do you accept?
We accept Visa, Mastercard, American Express and secure online payments.

⭐ Products & Authenticity

Are your products authentic?
Yes, authenticity is guaranteed across our entire catalog. Each item is carefully selected and inspected before shipment.

💬 Contact

How can I contact you?
By email: elitevault.boutique@gmail.com
We respond within 24 hours, 7 days a week.